Refund policy
Refund Policy
At Awareness Warriors, most of our products are made to order just for you.
Because of that, we do not accept returns, refunds, or exchanges for buyer's remorse, wrong size selected, color preference, changed mind, or ordering by mistake.
We will only offer a replacement or refund if your item arrives:
- damaged
- defective
- misprinted
- broken in transit
If there is a problem with your order
Please contact us within 7 days of delivery at AwarenessWarriors28@gmail.com and include:
- your order number
- a brief description of the issue
- clear photos showing the issue.
Once we review the issue, we will decide whether to offer a replacement or refund.
Items that are not eligible for refund or return
Because our products are made to order, we do not offer refunds or returns for:
- ordering the wrong size
- changing your mind
- wanting a different color or style after ordering
- normal wear and tear
- minor variations in color or placement that can happen during the printing process
- incorrect shipping information entered by the customer
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect due to our error or a production issue, we will work to make it right.
Depending on the situation, this may include:
sending a replacement item
issuing a partial refund
issuing a full refund
Lost packages
If a package is marked as delivered by the carrier but cannot be located, please contact the shipping carrier first. If you still need help, contact us and we will do our best to assist, but we cannot guarantee refunds for packages marked as delivered.
Return shipping
If a return is required, we will provide instructions.
Chargebacks and payment disputes
We want to solve issues fairly and quickly. If there is a problem with your order, please contact us first before opening a payment dispute.
We are happy to review eligible damage or defect claims and work toward a solution.
Contact
For refund or replacement requests, contact us at:
AwarenessWarriors28@gmail.com